Privacy Policy

Privacy Policy

Last Updated: [Date]

[Company Legal Name] ("Becart24", "we", "us", "our") operates the multi-vendor marketplace becart24.com (the "Platform"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Services as a Buyer, Vendor, or visitor.

By using the Platform, you consent to the collection and use of your information as described in this Policy.

1. Information We Collect

1.1 Information you provide directly

  • Account details: name, email address, phone number, password (stored encrypted).
  • Shipping and billing addresses.
  • Payment information processed via third-party payment gateways (we do not store full card numbers or CVV).
  • Vendor KYC/business information: GSTIN, PAN, bank account details, business address, product listings (for sellers).
  • Communications: support tickets, reviews, ratings, and messages sent through the Platform.

1.2 Information collected automatically

  • Device information: IP address, browser type, operating system, device identifiers.
  • Usage data: pages visited, products viewed, time spent, referring URLs, clickstream data.
  • Location data (approximate, derived from IP or provided at checkout for delivery purposes).
  • Cookies and similar tracking technologies (see Section 6).

1.3 Information from third parties

  • Payment gateways and banks (transaction status, not full financial credentials).
  • Logistics/courier partners (delivery status).
  • Social login providers, if you choose to sign in via Google/Facebook, etc.

2. How We Use Your Information

We use collected information to:

  • Create and manage your Buyer or Vendor account.
  • Process orders, payments, refunds, and deliveries.
  • Facilitate communication between Buyers and Vendors for order-related matters.
  • Verify Vendor identity and business credentials (KYC/AML compliance).
  • Send order confirmations, shipping updates, and customer support responses.
  • Improve the Platform, personalize product recommendations, and conduct analytics.
  • Send promotional communications, where you have opted in (with an option to opt out at any time).
  • Detect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligations, including tax, accounting, and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We share information only as necessary:

  • With Vendors: Buyer name, delivery address, contact number, and order details are shared with the relevant Vendor to fulfil your order.
  • With payment gateways/banks: to process payments and refunds securely.
  • With logistics/courier partners: to enable delivery.
  • With service providers: hosting, analytics, customer support, and marketing tool providers, under confidentiality obligations.
  • For legal reasons: when required by law, court order, or governmental request, or to protect the rights, property, or safety of Becart24, our users, or the public.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, tax, and accounting requirements (typically for the duration required under Indian tax and consumer protection law), after which it is securely deleted or anonymized.

5. Your Rights

Subject to applicable law, you may:

  • Access, correct, or update your personal information via your account settings.
  • Request deletion of your account and associated personal data, subject to our legal retention obligations.
  • Opt out of marketing communications at any time via the unsubscribe link or account settings.
  • Withdraw consent for optional data processing (e.g., location access), where applicable.

To exercise these rights, contact us at [Privacy/Support Email]. We will respond within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember cart contents.
  • Analyze site traffic and usage patterns (e.g., via analytics tools).
  • Deliver personalized product recommendations and advertising.

You can control cookies through your browser settings; disabling certain cookies may affect Platform functionality. Where required, we will display a cookie consent banner on your first visit.

7. Data Security

We implement reasonable technical and organizational safeguards — including encryption in transit (HTTPS/TLS), access controls, and secure payment processing via PCI-DSS compliant gateways — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

9. Third-Party Links

The Platform may contain links to Vendor storefronts, social media, or third-party websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

10. International Data Transfers

If you access the Platform from outside India, your information may be transferred to and processed in India or other countries where our service providers operate, subject to appropriate safeguards.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, our Grievance Officer can be reached at:

Name: [Grievance Officer Name] Email: [Grievance Email] Address: [Registered Address]

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via the Platform or email, and the "Last Updated" date above will reflect the latest revision.

13. Contact Us

For privacy-related questions or requests, contact: Email: [Privacy/Support Email] Address: [Registered Address]